Returns & Exchanges
At Brand House Direct, we want you to be completely satisfied with your purchase, which is why we offer a 30-day hassle-free return policy for all unworn items in their original packaging. Whether you need a different size or a full refund, our streamlined process ensures a quick and easy resolution for every customer.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Place the unworn products in their original brand box and secure them inside a protective mailing satchel or outer box to prevent damage during transit.
Attach Shipping Label
Download and print your pre-paid or standard shipping label from the portal, then firmly attach it to the outside of your return package.
Drop Off and Track
Lodge your parcel at any authorized postage location and keep your tracking receipt; once received, our team will process your refund or exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing